Jewellery terms and conditions

Sales

1) All items are offered subject to availability at the time of receipt of the order.
2) Where items are out of stock at the time of the order, we will email you for your instruction as to whether you would like us to hold the item on back order for you or not.
3) Where items are held on back order for you, payment will only be taken at the point of dispatch.

Payment
1) Credit card processing is carried out by Streamline Card Services If you have any queries regarding the processing of your credit card you should contact your card provider.
2) We are not able to accept cash by way of payment.
3) All cheques will be cleared through our bank account prior to goods being released to the customer. This can take up to 5 working days.

Delivery

1) All items supplied will be sent on a “signed for” basis. In the UK this service is supplied by The Royal Mail.
2) Postage & packaging is included in the price of the goods with the exception of goods delivered abroad and goods requested for “next day delivery”.
3) Items requested for “Next Day Delivery” will be charged an additional £3.50 p&p.
4) “Next Day Delivery” is not available to customers outside the UK and may not be available to customers living in more remote parts of the UK.

Returns
1) All items returned should be sent by “signed for” delivery such as Royal Mail Special Delivery. Proof of posting will not be accepted as proof of delivery.
2) We will not accept items for return which are aged more than 4 months from the date of purchase.
3) Items which have been damaged through misuse will not be considered for return.
4) Items for return should be securely packaged. We cannot accept responsibility for items damaged in transit to us. For this reason we would recommend that items are sent Royal Mail Special Delivery, which includes an insurance provision.
5)We are happy to refund payment against items returned under its: “if you’re happy, then we’re happy” 14 day guarantee.

General
1) All items supplied by us are produced using 925 Sterling silver, are stamped by The Edinburgh Assay Office and comply with all UK Assay legislation. The Edinburgh Assay office is at Goldsmiths Hall, 24 Broughton St, Edinburgh, EH1 3RH.
2) We cannot guarantee the total absence of nickel or other components in its products and does not accept any liability for allergic reactions known or unknown to any of its products.
3) Especially for you Dsigns takes every care to portray and describe items accurately, however as many of the items supplied by us are handmade, individual variations may occur. EfyD can not guarantee that items supplied will be absolutely identical to items previously supplied. We will use our best endeavours to ensure that items supplied match product descriptions. Not withstanding the above, no representation or warranty is given as to the accuracy or completeness of information given. In particular customers using the website to order products should note that due to colour disparities between different computer screens there may be perceived colour variations between items shown on the website and those supplied. Customers unhappy with any item they receive are welcome to return the item under our: “if you’re happy, then we’re happy” guarantee. All such items are to be returned unused and in the packaging supplied.
4)We may refuse any return under its “if you’re happy then we’re happy” guarantee if such return has been damaged in any way. EfyD will not accept responsibility for returned items received, damaged in transit to us. Please see our Returns Policy for further information.
5) EfyD reserves the right to alter the packaging specification as it sees fit.